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"I wanted to write to you to let you know how fabulous Michael from Technical Support is!! He has helped me out many times and I'm always so happy when he answers the line! He is articulate, considerate and has a good sense of humor! I really appreciate that there is such great informed support for our Forte software. He is very skilled at assisting with any questions and fixing any problems; he is able to both fix the problem and explain how I can avoid the problem or situation in the future. This is so invaluable because it allows me to be able to understand how to better utilize the software, and also to ensure that any problems are corrected quickly and accurately. This is essential for us to have such wonderful support so as to continue to use this software. I hope you can find some way to recognize Michael for his exceptional skills! Thank you for your time and consideration." "I am writing in response to exceptional good service I received last Friday from one of your Chiro 8000 support techs, Tyson Cutler. I've spoken with Tyson a number of times when I've called tech support, and am always especially pleased when I get him. He strikes me as intelligent and knowledgeable about computers and the Chiro 8000 software; however, he is also polite and pleasant, and my experience with him is always good. Last week, however, Tyson "went the extra mile" in helping me. This entire year has been extremely difficult and challenging for our office. We learned a valued employee was stealing with us. We hired a new doctor, and after only eight months she left us to work at another clinic. We've had insurance and electronic filing issues, requiring us to spend untold hours on the phone with tech support at several companies. Then, in the midst of our own personal nightmare, along comes Tyson Cutler. He didn't mind admitting he didn't know everything; he took the time to research our problem; he treated me with great courtesy and respect, even when I accidentally kept hanging up on him and having to call back; he continued to work on my computer until he found the solution to my problem and fixed it, which took a considerable amount of time; he continued working on it even when I had to leave the office. The people who work in tech support are the face of a company, the ones with whom the public most frequently comes in contact. They make a company look bad, or they make them look good. Customer experiences with tech support can determine whether they continue to purchase products or services from a company, or not. Tyson Cutler makes Forte look very, very good. Tyson didn't just fix my computer; he brightened my entire week. My congratulations to Forte for having the good sense to employ techs of such high caliber as Tyson." "I would like to take a moment to thank the Forte tech support staff for their professionalism, and expertise in my data conversion transition. I feel the entire staff should receive a thumbs up. I look forward to continue using Forte for my chiropractic software needs." " Chiroglyphix has made my report of findings so much easier and has helped take my practice to the next level. The challenge with most docs in doing the report of findings with a patient is to convey their knowledge of the human body to the patient in a clear, concise, and motivating way. Using Chiroglyphix is like taking the patient into the anatomy dissection lab and showing them first hand what the structures inside the body are doing. The graphics are incredible, and I use Chiroglyphix to help explain and demonstrate what is causing the patient’s symptoms. When the patient can not only hear what I’m saying, but also see what is going on with their body, they understand on a much higher level. This understanding equates to much better compliance with the patient’s treatment plan, and higher revenue for the office. The beauty of Chiroglyphix is that it can be implemented into any Chiropractic office regardless of the adjusting style or technique used, or existing computer system being used. I highly recommend Chiroglyphix to any Chiropractor wanting to take their practice to the next level."
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